Return Policy

Please be sure you know and understand our return/refund policy prior to purchasing.

For Students Cancelling:

All courses of live instruction are non-refundable. You can however transfer or defer the training to another date and/or course (one time) within 12 months of your original purchase. The deferment or transfer must be accomplished in writing (email is preferred) five days prior to the start date of the original training. If you choose a different more expensive course, you are simply responsible for the price difference. Students who fail to show up on the day of class without any prior notice or a legitimate emergency may forfeit the above options.

Act of God Clause:

If an Act of God causes the cancellation and/or rescheduling of a course of live instruction, such as an earthquake, flood, lightning storm, hurricane, tornado, mudslide, meteor shower, or other natural disaster, the course will be rescheduled within 90 days of the original course date if possible. If Reticent Warrior Tactics cannot reschedule the course of live instruction within that time frame, students will be give a voucher to attend any course of the same value of their choosing within 12 months from the original course date. 

If a student misses a course of live instruction due to the inability to travel from their location due to an act of God, they will be given a voucher for a future course within 12 months of the original course date.  If there is not a future course scheduled within 12 months, the student’s voucher will be honored until such time that Reticent Warrior Tactics can schedule another or similar course of live instruction.

Reticent Warrior Tactics Cancelling:

In the rare event that Reticent Warrior Tactics must cancel a course of live instruction, students will be notified as soon as possible. Students will be given the option of either a full refund or to move to another course of the same value on a different date.

Return of Merchandise:

No returns of merchandise are excepted after 30 days from the date of purchase. You may return most new, unopened and unused items within 30 days of the order for a full refund. We do not except returns for Clothing/Apparel, Footwear, Gloves, Headwear, Body Armor, First Aid/Medical products, special order or customized items unless it was our error (you received an incorrect or defective item, etc.) and we will pay the return shipping costs if the return is a result of our error. You should expect to receive your refund within four weeks or less of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper, the time it takes for us to process your return once we received and and the time it takes your bank to process our refund request.
If you need to return an item, please email us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Exceptions:

Any exceptions to the above policies may be considered on a case-by-case basis and are at the sole discretion of the Reticent Warrior Tactics Director of Training or his designee. If a student cancellation is allowed, a refund will be issued minus a 6% non-waiveable transaction fee which is charged by the merchant company that processes our payments. Reticent Warrior Tactics reserves the right to change or amend these policies at any time without prior notice.